With reference to consumer's rights / privileges under the provision of law in India, which of the following s

Question

With reference to consumer's rights / privileges under the provision of law in India, which of the following statements is/are correct?
1. Consumers are empowered to take samples for food testing.
2. When a consumer files a complaint in any consumer forum, no fee is required to be paid.
3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf.

Accepted Answer

The Consumer Protection Act, 2019 empowers consumers with rights and remedies. Consumers can indeed take samples for testing if they suspect adulteration or deficiency in service. Furthermore, the law recognizes that the legal heirs of a deceased consumer can pursue a complaint on their behalf, as the right to seek redressal survives the individual. While there have been efforts to reduce barriers, a nominal fee is generally required to file a complaint in consumer forums.